Return & Exchanges

Return & Exchanges Policy

At Cozynest print, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help! Our return and exchange policy is designed to give you peace of mind when shopping with us. Please take a moment to review the details below:

Return Policy

  • Eligibility for Returns: We accept returns within 14 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

  • Non-returnable Items: Certain products, such as intimate apparel, personalized items, gift cards, and digital downloads, are not eligible for return. Please check the product description for specific return eligibility.

  • How to Return: To initiate a return, please contact our customer support team at [email/contact info]. They will provide you with a return authorization number and the next steps. Once approved, you can send the item back to us at your cost. Please note that the shipping fees for returns are non-refundable.

  • Refunds: Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Exchange Policy

  • Eligibility for Exchanges: If you wish to exchange an item for a different size, color, or product, we offer exchanges within 14 days from the date of purchase, as long as the item is unused, in its original condition, and in the original packaging.

  • How to Exchange: To request an exchange, please contact our customer support team at [email/contact info]. They will guide you through the exchange process. Depending on availability, we will ship your new item to you once we receive the returned item.

  • Shipping Costs for Exchanges: If you are exchanging due to a change of mind, you will be responsible for the shipping cost of both the return and the new item. If the exchange is due to a defective or incorrect item, we will cover all shipping costs.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer support team immediately. We will assist you in arranging a return or exchange at no additional cost. Please provide clear photos of the damage or defect when contacting us to expedite the process.

How to Contact Us

For any return or exchange inquiries, please reach out to us at:

  • Email: Cozynestprint@gmail.com

  • Customer Support Hours: 24X7 Support

Additional Information

  • We reserve the right to refuse any return or exchange that does not meet the above conditions.

  • Please ensure that all returned items are securely packaged to prevent damage during transit.

  • Cozynest print is not responsible for items lost during the return process. We recommend using a trackable shipping service for returns.

We hope you love your purchase! If you need further assistance, our customer service team is always happy to help.

Thank you for shopping with Cozynest print